Customer Engagement: Collect user feedback from process engineers, validate market requirements, and collaborate with stakeholders to help define the product roadmap for digital solutions Drive Software Adoption: Promote and increase usage of data infastructue and digital solutios among process engineers through technical guidance, product demonstrations, and training programs. Provide Technical Support: Address software escalations and deliver on-demand assistance to business units (BU), field engineers, and customers. Enable Process Acceleration: Deliver actionable insights to AMAT process engineers to optimize performance using advanced software tools. Facilitate Technology Integration: Support new technology adoption by ensuring clear understanding of capabilities, conducting workshops, and implementing BU-recommended actions. Manage Training & Resources: Oversee software portal content and develop structured training programs to enhance user proficiency. Lead High-Visibility Reviews: Prepare and present technical analyses during executive and customer meetings. Act as Liaison: Bridge communication between customers and BU for feature evaluations, feedback, and roadmap alignment. Coordinate Cross-Functional Projects: Define objectives, provide status updates, and manage release and deployment activities across divisions and customer teams. Identify Gaps & Opportunities: Collect and analyze metrology capability gaps to inform BU evaluations and future solutions. Project Leadership: Assist senior management in developing project plans and lead multifunctional teams from conception to implementation, ensuring alignment on objectives and resources.