Technical Marketing Engineer

Keysight • Santa Rosa, CA

227d

About The Position

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Requirements

• BS in Electrical Engineering or equivalent experience
• At least 5 years of experience with Keysight calibration and repair services
• Preferred 5 years of experience in the automotive industry
• Proven technical and leadership skills to drive change and influence teams
• Experience with Keysight Product Lifecycle process (KLC) or SPLC
• Strong interpersonal & communication skills
• Ability to analyze diverse services requirements and synthesize them into service offerings to meet a high percentage of wireless communications customers' needs
• Ability to multi-task and manage incoming service requests from different channels

Responsibilities

• Lead the deployment of all service offerings in KGSO for PL GM/PW/RO/WC/SP and WTS solution NPIs
• Provide a single point of contact from COE/IST support partners to KGSO
• Provide the technical and KGSO support knowledge to COE/IST and KGSO partners
• Provide consultation to COE/IST support engineers for completing and posting WPSPs for NPIs
• Provide the knowledge of KGSO processes, procedures, and requirements to COE/IST support engineers
• Provide deployment strategy and planning specifics for KGSO regional organizations to meet support availability requirements
• Set up solution support offerings in Salesforce if there is a support offering at solution level and document support comments so CCC will know how to handle if customer calls in with solution model number
• Conduct monthly meetings with COE/IST support engineers and regional planners to review NPI plan of record and any support issues
• Partner with other KGSO functional teams (Engineering, Marketing, Quality, Logistics/Supply Chain, etc.) to communicate support requirements in KLC process
• Manage product support strategy through entirety of product lifecycle (INV - OBS)
• Responsible for product support readiness approval of Quality Sign Off at checkpoint including any required waivers
• Participate in other special projects as recommended by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree