Technical Lead

Sumitomo Mitsui Banking-posted 3 months ago

$190,000 - $227,000/Yr

Full-time • Director

Hybrid • Jersey City, NJ

5,001-10,000 employees

Credit Intermediation and Related Activities

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We are seeking a Payments and Deposits Technology Applications Manager to lead a Payments and Deposits Tech team to manage multiple IT programs/projects, applications and services, including IT project portfolio management, internal team resource management, project coordination, initiation and execution, business analysis and IT system analysis on technical/business demands/issues. This role is responsible for leading a Payments and Deposits Tech team as Applications Manager, providing management and oversight on support on business/IT analysis, payments and deposit application projects, and business-as-usual/KTLO maintenance including business and IT design requirements documentation, troubleshooting business/technical issues requiring in-depth debugging and expertise in payments, deposit and check clearing applications, user training and performing testing.

Lead a Payments and Deposit Tech team to provide management, assistance and oversight on all the IT projects and BAU/KTLO support activities, including internal resource management.
Plan and coordinate major projects including planning, estimates and demand in-take process involving multiple business and IT stakeholders in multiple regions.
Collaborate with project teams, product owners, business partners and IT support to define and design scope for each project and assist in prioritization process.
Partner with business team leads to gain insight into user needs and develop a plan to improve the utility of implemented applications.
Advise the development team of business unit needs and advise on the creation of a roadmap for new processes and features.
Engage with key application users to study key business processes, and advise on building procedures to best utilize application features.
Perform analysis and design of business requirements and specifications.
Perform analysis and design of technical requirements and specifications.
Ensure applications meet standards and technical specifications.
Review use cases/enhancements and plan test scenarios for an application change.
Document and write business and technical requirements, define interface requirements, workflows and presentations.
Work with Developers, QA testers, Production Support, Infrastructure Operations, Information Security teams and project managers to support application deployments, test planning and execution.
Collaborate with program/project managers to provide oversight and/or support project tasks including requirement gathering, analysis and design, training and end-to-end testing.
Review and approve Change Requests and Single Approver Changes in ServiceNow platform.
Review, manage and address Incident/Problem tickets and IT Service Requests opened in ServiceNow.
Perform tasks in accordance with any Service Level Agreements, security policies and security procedures.
Oversee support teams responding to day-to-day technical issues and manage the incident response to service outages.
Analyze impact of reported service issues and quickly develop remediation plans.
Resolve or assist in the resolution of conflicts within and between projects or functional areas.
Act as a key international liaison between SMBC/JRI group companies in Japan and SMBC/JRIA AD/EMEA teams.

7+ years of experience in banking and technology areas including functional knowledge of commercial banking systems.
Strong skills and understanding in corporate deposit systems and functionalities.
Previous experience with FIS Profile DDA (Deposit) application preferred.
Strong work ethic with focus on meeting deadlines and objectives.
Strong verbal, written and interpersonal communication skills.
Strong analytical, strategic thinking and problem solving skills.
Strong skills working with MS Excel, MS Project, MS Word, MS Power Point, MS Visio, MS Teams & SharePoint, Atlassian JIRA & Confluence, ServiceNow, eG monitoring tool.
Master's degree in Finance, Computer Science or Information Systems preferred.
Previous experience with Agile methodology preferred.

Competitive salary range between $190,000.00 and $227,000.00.
Annual discretionary incentive award.
Competitive portfolio of benefits.

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