Cisco Systems, Inc.-posted 30 days ago
Full-time • Mid Level
Milpitas, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

The Cisco's AI team consists of AI researchers, and software developers who collaborate to build innovative products and platforms for Cisco. We are motivated by tackling unique challenges that arise when connecting people and devices at a world-wide scale. You will join a newly formed, dynamic AI team as one of the core members, and have the opportunity to influence the culture and direction of the growing team. Our team includes AI experts and distributed system experts who work together with our partners in products management, and engineers across a wide variety of other Cisco teams. We are seeking a Senior Technical Leader to join our AI Canvas Partner Integrations team, where you will play a key role in building and integrating AI services that enable seamless partner and enterprise solutions on the AI Canvas platform. Your skills in understanding service operations and architecting/building effective interfaces between service boundaries with the right instrumentation will be essential for the success of our product. Your role will involve understanding the operations of each AI service, designing and building interfaces that seamlessly connect these services, and ensuring the appropriate instrumentation is in place. Your work will be instrumental in delivering a powerful and effective solution to our customers. As a Senior Technical Leader, you will be responsible to drive the integration of Cisco's product portfolio with the AI Canvas platform and to lead the design and implementation of a developer portal for AI Canvas and Assistants. You will operate at the intersection of AI/ML engineering, platform architecture, and developer experience design, collaborating closely with cross-functional engineering, product, and design teams.

  • Architect and lead technical integration of major Cisco product lines (e.g., Webex, Meraki, ThousandEyes, AppDynamics) by integrating frameworks for seamless deployment of AI agents across Cisco's network, collaboration, and observability domains.
  • Develop APIs, SDKs, and microservices enabling data, model, and workflow interoperability between Canvas and Cisco products.
  • Lead end-to-end development of the AI Canvas Developer Portal-a self-service hub for developers to access APIs, SDKs, documentation, sample apps, and sandboxes.
  • Integrate telemetry, analytics, and feedback loops to measure developer engagement and continuously improve the experience.
  • Drive technical strategy and roadmap for Cisco + Canvas integrations aligned with Cisco's AI-first strategy.
  • Design and build effective interfaces between AI services, ensuring smooth communication and data exchange while adhering to security and performance requirements.
  • Collaborate with UX designers and analyze user feedback to identify frictional workflows, then build tools to streamline those processes.
  • Collaborate with LLM engineers to optimize prompt-tool interactions.
  • Serve as a senior architect and mentor for cross-functional engineering teams.
  • 10+ years in software engineering, systems architecture, or platform development.
  • 3+ years of experience in software engineering, with recent exposure to AI assistants.
  • Expertise in building scalable, production-grade AI services leveraging public cloud infrastructure, containerization (Kubernetes, Docker), and CI/CD pipelines.
  • Hands-on experience creating enterprise Generative AI solutions using prompt engineering, LLM fine-tuning, and orchestration tools (e.g., LangChain, LlamaIndex, Semantic Kernel, AutoGen) integrated in public cloud ecosystems.
  • Hands-on experience with NLP techniques including text classification, sentiment analysis, NLG, and working with large language models
  • Familiarity with AI/ML pipelines, MLOps, or AI infrastructure platforms (e.g., Vertex AI, OpenAI, AWS Sagemaker).
  • Hands-on experience with Python, Go, TypeScript, React and API frameworks (GraphQL, REST).
  • Deep understanding of developer experiences principles and portal/platform architecture.
  • Excellent communication and leadership skills, with the ability to influence cross-functional stakeholders.
  • Experience in security focused Saas providers
  • Prior experience building developer portals or marketplace
  • Familiarity with AI governance or compliance in enterprise settings.
  • The capacity to think critically and tackle complex, innovative problems in the field.
  • A willingness to continuously learn and adapt, crucial in the ever-evolving field of AI
  • Background in leading open-source or internal developer tooling initiatives.
  • U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
  • U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
  • 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
  • Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
  • Additional paid time away may be requested to deal with critical or emergency issues for family members
  • Optional 10 paid days per full calendar year to volunteer
  • For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.
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