Technical Investigator

Meta•Austin, TX

10d•$38 - $116,000

About The Position

Meta Integrity Operations protects people and businesses and preserves voice and economic opportunity for the people and businesses that use Meta’s platforms. The Surface Integrity Operations team within Integrity Operations focuses on reducing harm and bad experiences within, and abuse of Meta Products at scale. Our commitment is to ensure that Integrity is a key factor in the success of Meta’s Apps and Products - That Integrity is part of the recipe to produce reliable, intuitive, delightful products. In this role, you will conduct technical network investigations to identify, mitigate, and prevent fraud. You will investigate holistic networks of abuse to understand and deter adversaries, and then scale solutions that precisely mitigate harm and earn trust with our audiences. You will have the opportunity to influence operations, product, and policy decisions using data-driven insights, develop investment strategies to optimize outcomes, and scale solutions to protect Meta users from harm.

Requirements

Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
2+ years of work experience in an analytics role involving strategy, problem solving, and/or technical systems
Experience using analytics to break down ambiguous, complex problems using data, and drawing actionable insights
Experience working in a fast-paced, rapidly-changing environment, while managing multiple priorities and stakeholders
Experience solving complex problems and autonomously operating in ambiguity
Proficiency with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)
Experience explaining technical concepts and analysis implications clearly to varied audiences, translating business objectives into actionable analyses, and presenting complex insights to leadership

Nice To Haves

Experience working in an online operations or trust & safety organization, preferably in the fraud domain
Advanced degree with a quantitative focus (Computer Science, Statistics, Finance, Information Systems, Applied Economics or similar technical field) or equivalent practical experience
Experience presenting complex data insights to leadership

Responsibilities

Apply quantitative skills and incorporate qualitative insights to inform and influence strategy for Integrity Operations
Investigate complex cases to understand in granular detail how abuse is occurring and attribute the person(s) responsible. Identify and implement appropriate online and offline enforcement strategies to mitigate harm both in the current case and from similar forward-looking abuse
Partner with Product, Engineering, Data Science and Data Engineering Teams to lead or thorough investigations and Root Cause Analysis to identify community harm trends, build scalable solutions and have direct impact on user harm
Contribute to large scale strategic projects as well as solve ongoing integrity problems at scale
Suggesting, prototyping, and teaching novel investigative techniques
Identify opportunities to build automation solutions to make Ops processes more efficient