Technical Integrations Associate

Zip • New York, NY

266d

About The Position

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and—above all-driving incredible value for our customers. Join us!

Requirements

• 2-4 years experience integrating systems within the B2B SaaS/Procurement space
• Experience with iPaaS tools to configure integrations or automation
• Experience with Python/JavaScript scripting
• Ability to translate technical & functional requirements into a working configuration
• Comfortable with low-code/no code configuration
• Comfortable with working with API documentation
• Comfortable testing and troubleshooting integration errors
• Experience working with product and engineering teams
• Strong communication skills

Nice To Haves

• Past ERP implementation, integration, configuration or administration experience is beneficial, but not required
• A continual learner and open to learning new technologies that Zip may integrate with in the future
• A relentless focus on customer success

Responsibilities

• Support Zip Technical Solutions consultants on the end to end integration implementation process for new customers
• Support onboarding tasks for new customers, with a heavy emphasis on understanding requirements and creatively developing integrations to solve their problems
• Complete key integration configuration tasks for existing customers to increase overall adoption of Zip
• Perform unit testing on integrations
• Be responsible for creating documentation and maintaining an internal knowledge base
• Manage your work across multiple customers, requiring task prioritization and on time delivery
• Deliver product demonstrations to customers and gather feedback to make improvements
• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn't support, and set expectations with customers
• Continuously improve post-sales processes to help customers accelerate the time to value

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services