Technical Integrations Associate, MXO

DoorDash USA•Tempe, AZ

19d•Hybrid

About The Position

About the Team The Integration Operations Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches, transitions to new providers, and daily ops support. As part of the Merchant Experience Operations teams, we enable Merchants to reach their revenue goals faster – acting as their technical consultant, we troubleshoot issues with precision and empathy. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA/BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, quality-driven, and human experiences. About the Role As a Technical Integrations Associate, you will be at the forefront of delivering best-in-class experiences for our top Merchants and Providers. Working closely with teams across Onboarding, Support, Sales, S&O, Product, and GTMT you will be responsible for owning key initiatives tied to team KRs, ensuring a seamless and magical experience for our merchants. You will report to a Manager on our Integrations Operations team in our Merchant Experience Operations organization. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2025-2026, with additional availability to attend cross-functional events, expos, launches, etc. The core working hours are Monday through Friday 8 am - 5 pm MST. Availability to be “on call” during nights and weekends is needed to accommodate business needs.

Requirements

You have a Bachelor's Degree or applicable experience in Operations, Computer Science, Information Technology, or a related field.
You have 3-5 years of professional experience in a technical role, with a focus on integration and onboarding processes.
You are proficient in SQL, JavaScript, and other relevant programming languages.
You have a passion for lean processes and automation
You show strong program management skills with the ability to manage multiple initiatives simultaneously and drive them to successful completion.
You have excellent stakeholder engagement skills with the ability to effectively communicate with external and internal teams at all levels.
You are proactive and action-biased with a strong sense of ownership for assigned initiatives.
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Nice To Haves

You are familiar with the food tech industry and last-mile delivery operations.
You have experience working with premier clients in a white-glove service capacity.
You have previous exposure to online marketplaces, POS systems, and B2B partnerships.

Responsibilities

Lead and manage end-to-end projects and workflows tied to team KRs, ensuring they are executed with precision and excellence.
Utilize technical expertise to oversee systems and product implementation and upkeep, ensuring that integration processes meet the highest standards of quality and reliability.
Serve as the primary point of contact for S&O, Sales, and Ops teams, building and maintaining strong relationships through effective stakeholder engagement.
Collaborate closely with cross-functional teams to gather requirements, troubleshoot technical issues, and ensure alignment of goals and objectives.
Act as a technical liaison between Merchants and internal + external teams, translating technical concepts into clear and concise language for stakeholders at all levels.
Utilize data analysis and visualization tools to track and report on the success of integration initiatives, providing insights for continuous improvement.

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