Technical Instructor

Workato • Palo Alto, CA

110d

About The Position

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Requirements

• 3–5 years of experience in one or more of the following roles at a SaaS/iPaaS company: Technical instruction or training delivery, Solutions engineering, consulting, or professional services.
• Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.
• Solid understanding of integration concepts, APIs, web services, and data transformation.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.
• Excellent communication and presentation skills with the ability to explain technical concepts clearly.
• Problem-solving skills and comfort with troubleshooting during training.
• Ability to work independently as well as in a collaborative team environment.

Nice To Haves

• Relevant certifications in iPaaS or related technologies.

Responsibilities

• Contribute to the design and development of training materials such as presentations, hands-on labs, and supporting documentation.
• Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.
• Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.
• Lead in-person and virtual training sessions for customers, partners, and internal teams.
• Provide live demonstrations, guided labs, and practical exercises to reinforce learning.
• Adjust delivery methods to support different learning styles and technical backgrounds.
• Assist in the development and delivery of certification exams and assessments.
• Support the maintenance and updating of certification content to reflect product changes and new features.
• Provide guidance and assistance to training participants during sessions.
• Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.
• Regularly update training materials to stay aligned with product updates and evolving best practices.
• Gather and act on feedback from participants to continuously improve training content and delivery.
• Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.

Benefits

• Vibrant and dynamic work environment.
• Flexible, trust-oriented culture.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees