Technical Install Manager

Empire Today•Northlake, IL

29d•$70,000 - $90,000

About The Position

Ready to grow your career? Empire Today is seeking a Technical Install Manager to join our highly skilled Install Team. The Technical Install Manager oversees training on installation methods to help reduce canceled or rescheduled orders. This role works closely with installation teams to provide real-time support for installation issues and leads educational sessions and certification programs. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $70,000 - $90,000 annually plus bonus

Requirements

5+ years' hands-on career experience installing various flooring products (DIY home experience not included).
Certified Flooring Installer certified in carpet, laminate, vinyl, and hardwood preferred.
Bilingual fluency in English and Spanish preferred.
Working knowledge of home improvement codes, permitting, and licensing requirements preferred.
Experience with material take-offs, additions, and estimating competency and plus.
Strong computer skills including all Microsoft applications and order management software programs.
High school diploma or equivalent.
Valid driver's license.

Responsibilities

Reduce the number of installations that are cancelled after the contractor leaves Empire's installation warehouse.
Maintain standard operating procedures for cancellation of jobs.
Obtain Certified Flooring Installer certifications for carious product installations.
Collaborate with industry experts to ensure correct installation methods are taught to install teams.
Schedule/implement Certified Flooring Installer and vendor education/certifications for subcontractors.
Build action plans designed to improve the organization's technical competency.
Carry out training and education to Empire staff both virtually and in-person.
Work with vendors and industry associations to provide opportunities for install certification programs to subcontractors.
Develop monthly info share presentations for install subcontractors.
Deliver technical content at monthly Install Summits.
Assist in new product evaluation/feedback.
Provide feedback/education to customer service regarding warranty claims and escalated customer issues.