Technical Inside Sales Specialist

Applied Industrial Technologies • Schaumburg, IL

139d

About The Position

FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company. As a Technical Support Specialist with FCX Performance/Simone, you will provide customer service expertise on a technical level. You'll spend your time interacting with your customers in determining their process flow control and instrumentation needs, while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention and sales results! In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy: A LASTING CAREER - Career paths are available in sales, management, and operations throughout the country. Professional development and training. Team oriented company culture where it's called work for a reason but have fun in the process. Join a local team with company backing.

Requirements

• Bachelor's Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5+ years' experience in a Customer Service/Application Engineer role with an Industrial Distributor preferred.
• Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired.

Nice To Haves

• Previous experience with Prophet21 (P21) or similar CRM/ERP systems.

Responsibilities

• Provide customer service expertise.
• Sell, recommend products on a technical level.
• Meet with customers and others internally to sell flow control and heat tracing products.
• Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintain responsibility of orders from quotation to collection.
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Respond to customer inquiries.
• Process customers' orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation.
• Check availability and verify ship dates.
• Increase order size by suggesting related items, explaining features, and checking customer's buying history.
• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner.
• Locate product and create purchase orders. Follow-up with vendors to ensure timely delivery.
• Promote and maintain effective working relationships with suppliers and customers.
• Negotiate pricing and delivery with vendors when necessary.
• Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicate effectively and participate positively as a member of the Branch/Division inside sales team.
• Achieve and maintain rapport with customers and work to give them the best possible service.
• Maximize gross margin by providing superior service, problem solving, and technical expertise.
• Resolve customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Other duties as assigned by Management.

Benefits

• 401K with company match
• Insurance
• Time off
• Employee assistance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees