Technical Inside Sales Representative - Merlo Energy

Galloup•Grand Rapids, MI

About The Position

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Division Manager, the Technical Inside Sales Representative shall have a clear understanding of the components of the products and the ability to demonstrate how they work. Responsibilities will include understanding the customers’ application and recommending products and solutions for their needs. The person in this role should be knowledgeable about our competing products and should have the ability to break down technical terminology to non-technical clients. To be a successful Technical Inside Sales Representative, you should be able to develop an excellent rapport with existing customers, source new clients, and work closely with our vendors.

Requirements

3 years of industrial sales or customer service experience
Bachelor’s or technical certification or equivalent work experience
Proficiency in Microsoft Office; ability to read, analyze and interpret technical documents and bid specifications
Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in a fast-paced, continuously evolving environment
Ability to work well cross-functionally; provides excellent internal and external customer service
Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
Ability to see, talk and hear
Ability to sit for 8 hours a day

Nice To Haves

Previous technical experience in a related field
Epicor / Solar Eclipse

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Understand the technical needs of the customer and suggesting appropriate products and services
Explain complex technical information to customers in a way that is easily understandable
Follow up with customers and resolve any issues that may arise
Engage in product training and development of new and existing team members
Understand P& ;ID drawings and specifications
Product line champion for assigned products
Stay current on new and evolving product offerings; utilize knowledge in selling activities
Manage vendor relationships and maintain our internal database with pricing and sales information
Keep customers and colleagues informed about new technological products
Compile proposals and reports related to technical products
Update records of customer communication and contact information
Process orders, quotes, and requests
Communicate and coordinate with colleagues, as necessary
Make outbound calls to potential customers and follow up on quotes and leads
Understand customers’ needs and identifying sales opportunities
Answer customers’ questions and send additional information
Maintain a database of current and potential customers
Upsell products and services
Close sales and achieving sales targets
Occasional travel to branches or to business-related functions such as training or seminars
Perform other duties and projects as assigned