Technical Implementation Specialist

Zocdoc•New York, NY

1d•Hybrid

About The Position

At Zocdoc, we’re on a mission to give power to the patient. As a Technical Implementation Specialist, you’ll combine technical expertise with a passion for client service to onboard large health systems and enterprise clients. You’ll guide them through every step of the integration journey—from discovery to go-live—ensuring both a seamless technical experience and white-glove support. Your ability to troubleshoot, communicate clearly, and lead with empathy will directly influence client satisfaction and long-term success.

Requirements

2+ years of experience in Tier 1 or Tier 2 technical support, help desk, or customer-facing roles, with a strong aptitude for troubleshooting and solving technical issues.
A proven ability to diagnose and communicate complex technical problems clearly and effectively.
Hands-on experience with tools like Jira, Confluence, Monday.com, and Excel or Google Sheets to manage tasks and track progress.
Strong written and verbal communication skills—you can translate technical concepts into clear, client-friendly language.
Demonstrated leadership within a team setting (e.g., mentoring, encouraging peers, or taking initiative to improve team processes).
Excellent multitasking and time management skills in a fast-paced, dynamic environment.
A collaborative mindset and experience working across cross-functional teams.
A strong sense of ownership and a customer-first attitude—you're passionate about delivering high-quality service.
An empathetic, professional approach to client interactions, with a consistent focus on the customer experience.

Responsibilities

Own the technical onboarding process for health systems and enterprise provider groups from discovery to go-live.
Act as the primary technical point of contact, managing integrations across Zocdoc’s internal teams and client stakeholders.
Coordinate project timelines and deliverables, ensuring successful implementations that align with client needs and Zocdoc's KPIs.
Troubleshoot complex sync and integration issues, perform QA testing, and provide go-live support.
Document technical workflows and maintain internal knowledge bases.
Partner with Engineering and Product teams to escalate and resolve technical roadblocks.
Train support specialists and contribute to team onboarding and process improvement efforts.
Assist with technical pre-sales conversations and respond to RFPs or stakeholder questions when needed.
Handle sensitive customer data and business information with the highest standard of confidentiality and integrity.

Benefits

Flexible, hybrid work environment at our convenient Soho location
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
Commuter Benefits
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Catered lunch everyday along with beverages and snacks
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified