Technical Implementation Specialist
About The Position
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey. We're a remote-friendly company with offices in San Francisco and Los Angeles. We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible. This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.
Requirements
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Comfortable with: APIs, integrations, frontend technologies, and data concepts
- Software troubleshooting and problem-solving
- Technical conversations with non-technical stakeholders
- Managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
Nice To Haves
- Bonus: experience with analytics, martech, data platforms, or attribution tools
Responsibilities
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
- Train customers on product functionality and best practices
- Ensure customers understand how to achieve their desired outcomes
- Document configurations and onboarding decisions for handoff to CS
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
Benefits
- In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan.
- Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave.
- We also provide a $500 work-from-home stipend to support your remote setup.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
