Technical Implementation Specialist

Planet Dds • Dunwoody, GA

265d

About The Position

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability. The Technical Implementation Specialist is responsible for the successful implementation and installation of our imaging software. They work collaboratively with our Professional Services and Technical Support organizations to schedule and deliver installation activities and work remotely with our clients (dentists, office staff, and IT resources) to install, test, and enable proper software use. The specialist is the primary point of contact for our clients during the implementation, charged with overseeing all aspects of the customer journey.

Requirements

• High school diploma or equivalent.
• Strong written and oral communication skills.
• 1+ years of experience managing multiple, simultaneous projects.
• 1-2 years of experience in a Windows technology support function.
• Ability to work independently and as a collaborative team member.
• Strong written and oral communication skills; ability to simplify complex technical jargon.
• Highly organized, self-starter with exceptional attention to detail and accountable to deadlines.
• Ability to be flexible with work hours; some weekend work occasionally required to meet client deadlines and go-live expectations.

Responsibilities

• Serve as the primary point of contact (internal and external) during the implementation process with responsiveness and customer care.
• Advocate for client's needs throughout the organization and drive activities and decisions that will enable a client's successful launch.
• Evaluate each client's unique needs and abilities to deliver the appropriate level of support for a positive experience, ensuring all relevant parties stay on track and meet agreed upon milestones.
• Coordinate client data conversions, education, and third-party integrations.
• Coordinate, collaborate, and communicate proactively with internal and external parties.
• Responsible for the complete and successful installation of the image software.
• Assist with testing of office imaging hardware to ensure it is functional post installation.
• Create, manage, deliver, and review project plans and deliverables.
• Respond to calls, e-mail messages, and incident tickets in line with company policies.
• Lead internal and external meetings including kickoff, setup, weekly status, etc.
• Understand and meet performance metrics related to implementation scope and timelines.
• Maintain understanding of new product offerings and potential impacts to active and future clients.
• Identify and share opportunities to improve the customer journey and experience with our products.
• Collaborate with Product and Engineering teams to create and maintain product content related to onboarding.
• Other duties as required.

What This Job Offers

• Industry: Publishing Industries
• Education Level: High school or GED