Technical Implementation Manager
About The Position
As a Technical Implementation Manager, you will own the end-to-end setup of Cove’s third-party integrations, ensuring our clients experience seamless, scalable connections between Cove and their core systems. You will serve as the technical point of contact in client-facing integration discussions, bridging the gap between our product/engineering teams and our clients’ IT stakeholders. You will also develop internal documentation, best practices, and repeatable workflows to support the successful delivery of integrations at scale. You’ll join a growing implementation team and play a critical role in shaping how Cove delivers technical integrations across our customer base.
Requirements
- 3–6 years of experience in technical implementation, solutions engineering, or SaaS systems integration (PropTech experience a plus)
- Strong technical skills: familiarity with APIs, system integrations, and enterprise SaaS platforms such as accounting, access control, or workplace applications
- Experience leading technical client meetings and explaining complex topics in simple terms
- Proven ability to create documentation and establish repeatable workflows
- Strong project management and organizational skills
- Collaborative mindset, comfortable working with product, engineering, and client-facing teams
- Strong verbal and written communication skills.
Nice To Haves
- Familiarity with Canva/Adobe (preferred)
Responsibilities
- Lead the discovery, configuration, and documentation of third-party integrations (access control, accounting, wellness, productivity, and more).
- Serve as the technical point of contact during client-facing integration
- Build repeatable processes, documentation, and technical checklists for internal and client use.
- Stay current on Cove’s product updates and partner system changes to anticipate integration challenges.
- Collaborate with Product Managers and Engineers to ensure smooth handoffs and technical alignment.
- Reduce dependency on Product Managers for implementation-related technical support.
- Contribute to the overall implementation strategy and help scale Cove’s integration capabilities.
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Fully remote role with annual retreat and quarterly in-person gatherings
- Professional development opportunities and ongoing training
- Unlimited PTO policy
- Home office setup stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
