Technical Implementation Manager III

ZoomInfo Technologies•Bethesda, MD

5d•$88,000 - $90,000•Hybrid

About The Position

The Technical Implementation Manager is a key member of the Customer Integrations and Implementation team and has responsibility for assisting customers through the technical implementation of one or more of ZoomInfo’s customer-facing solutions. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

Requirements

5+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments.
Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred.
Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations.
Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills.
Ability to communicate complex technical concepts with accuracy, empathy, and clarity to diverse audiences, including C-suite executives, IT leaders, and end users.
Experience leading client workshops and technical discovery sessions
Demonstrated ability to build trust and credibility as a strategic technical advisor.
Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies.
Proven expertise in root cause analysis, systems thinking, and developing innovative solutions to novel technical challenges.
Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently.
Demonstrated experience mentoring and developing junior team members, fostering a culture of continuous learning and technical excellence.
Track record of leading cross-functional initiatives and driving organizational improvements.
Ability to influence without authority and build consensus across technical and business stakeholders.
Outstanding collaboration skills with proven ability to work effectively across Sales, Support, Engineering, Product, and executive teams.
Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences.
Experience facilitating technical discussions and translating business requirements into technical solutions.
Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables.
Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks.
Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies.

Nice To Haves

Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles.
Self-motivated with the ability to manage multiple complex projects simultaneously while maintaining high standards.

Responsibilities

Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems.
Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions.
Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps.
Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success.
Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions.
Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability.
Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments.
Train, mentor, and coach Level One and Level Two Implementation Managers, fostering the development of technical skills and the adoption of best practices.
Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios.
Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, and enterprise process design with both internal and external stakeholders.
Serve as a subject matter expert for emerging technologies and integration patterns.
Perform a wide variety of complex professional tasks requiring exceptional creativity, strategic thinking, and technical innovation.
Proactively identify opportunities to enhance implementation processes, tools, and client experiences.
Stay current with industry trends, emerging technologies, and competitive solutions to maintain ZoomInfo's technical leadership position.

Benefits

Incredibly strong onboarding program - be set up for success in your first 90 days
Ongoing training to help you grow
Market-leading product offering (check our long list of G2 awards)
Comprehensive Medical, Dental, Vision
Eligibility for Future Equity Awards
401k Matching (50% of the first 7% of your contribution)
12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
Family forming benefits up to $20k, plus discounts on a Care.com membership
Virgin Pulse Wellness Program
Optional add-ons such as pet insurance, legal service support, and more!