Technical Implementation Engineer: Cardiology

UnitedHealth Group•Dallas, TX

5d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and motivated IT professional to join our team as a Technical Implementation Engineer. In this role, you will be responsible for building, configuring, installing, and upgrading servers and workstations, as well as implementing and testing cardiology products. You will provide Tier 2 technical support and troubleshooting for hardware, software, and network issues to both internal and external customers. Your expertise will ensure optimal system performance in accordance with specifications for patient care and regulatory requirements. Additionally, you will integrate Optum Cardiology’s solutions with other Optum and third-party products. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of IT experience implementing Information Systems (or related) experience building and configuring systems as well as supporting both internal and external customers
Experience with Windows based applications such as Word, Excel, and MS server 2019
Understanding of Network topology and protocols
Active Directory knowledge and understanding
Advanced troubleshooting (SQL, Microsoft OS, Active Directory, Networking, Hardware)
Ability and willingness to travel up to 75%25
Driver’s License and access to a reliable transportation

Nice To Haves

MCSE and/or A+ Certification
Security+ certification
Experience with Medical Information Systems

Responsibilities

Deploying, implementing and configuring all purchased Optum Cardiology products and solutions
Test, benchmark, and verify that the implemented system is error free and functional prior to delivery to the customer
Work closely with customers to benchmark, design, plan and implement cardiology solutions
Responsible for onsite asset review included as part of the implementation and transition to the Support group
Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports
Perform Final Quality Assurance for finished systems, as assigned in accordance to Enterprise Imaging quality system
Resolve technical problems, analyze and evaluate issues that may occur during implementation