Technical Implementation Engineer

Qualys•Raleigh, NC

2d•Hybrid

About The Position

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are seeking a Technical Implementation Engineer (TIE) to lead the onboarding and technical enablement of enterprise customers across multiple Qualys cybersecurity products , including VMDR, CSAM, Patch Management, Policy Compliance, WAS , and Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals. This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments. Note - you will be working with US Public Sector accounts, the applicant must be a US citizen. We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Raliegh would be required for the role.

Requirements

5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
Hands-on experience in enterprise IT environments , with working knowledge of Windows, Linux , and basic networking concepts.
Hands-on Exposure to cloud platforms (AWS, Azure, GCP, OCI)
Familiarity with cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools.
Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
Exceptional communication, presentation, and client engagement skills.
Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
Analytical thinker with problem-solving orientation.
Flexible working schedule, as role requires
Able to work independently and manage multiple onboarding projects simultaneously.
Collaborative and empathetic approach to building customer relationships.

Nice To Haves

Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
Understanding of IT asset management , configuration compliance, and security operations workflows.

Responsibilities

Customer Onboarding & Enablement Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements.
Technical Implementation Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
Support secure integration with AWS, Azure, GCP, OCI , and containerized platforms such as Kubernetes, Docker, and CRI-o .
Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
Customer Success & Adoption Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
Educate and guide customers on platform capabilities, security use cases, and best practices.
Design and manage onboarding plans, training sessions, and success criteria tracking.
Cross-functional Collaboration Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
Collect feedback to inform product development and improve onboarding frameworks.