Technical Implementation Engineer

UnitedHealth Group • Dallas, TX

84d • $71,200 - $127,200 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking a highly skilled and motivated IT professional to join our team as a Technical Implementation Engineer. In this role, you will be responsible for building, configuring, installing, and upgrading servers and workstations, as well as implementing and testing cardiology products. You will provide Tier 2 technical support and troubleshooting for hardware, software, and network issues to both internal and external customers. Your expertise will ensure optimal system performance in accordance with specifications for patient care and regulatory requirements. Additionally, you will integrate Optum Cardiology's solutions with other Optum and third-party products. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• 3+ years of IT experience implementing Information Systems (or related) experience building and configuring systems as well as supporting both internal and external customers
• Understanding of Network topology and protocols
• Active Directory knowledge and understanding
• Advanced troubleshooting (SQL, Microsoft OS, Active Directory, Networking, Hardware)
• Experience with Windows based applications such as Word, Excel, and MS server 2019 and Oracle G10
• Ability and willingness to travel up to 75%
• Driver's License and access to a reliable transportation

Nice To Haves

• MCSE and/or A+ Certification
• Security+ certification
• Experience with Medical Information Systems

Responsibilities

• Deploying, implementing and configuring all purchased Optum Cardiology products and solutions
• Test, benchmark, and verify that the implemented system is error free and functional prior to delivery to the customer
• Work closely with customers to benchmark, design, plan and implement cardiology solutions
• Responsible for onsite asset review included as part of the implementation and transition to the Support group
• Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports
• Perform Final Quality Assurance for finished systems, as assigned in accordance to Enterprise Imaging quality system
• Resolve technical problems, analyze and evaluate issues that may occur during implementation

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree