Technical Implementation Analyst
About The Position
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a Carmel, IN based Technical Implementation Analyst to join our professional services team, so that we can provide further support to customers of our Policy Stat product The Technical Implementation Analyst will lead technical implementation projects to ensure our Policy Stat customers are set up for success.
Requirements
- Experience managing multiple enterprise SaaS implementation projects simultaneously
- Proven success communicating strategically with customers
- In-depth knowledge of web-based applications
- Ability to commute to Carmel, IN a few days a week
- Sincere interest in the success of our customers
- A knack for working autonomously within a customer-focused environment
Responsibilities
- Act as both a trusted guide and project coordinator to assist clients in the software onboarding process
- Lead integration process of Policy product in order to integrate with client’s network
- Assist to configure our SaaS environment to work seamlessly with the client environment
- Deliver training via webinar to customers in order to ensure optimal, efficient use of product
- Advocate for clients’ needs to the product team to assist in process of finding a solution
Benefits
- health, dental, vision, life, disability insurance
- 401K
- paid time off
- paid holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
