Technical Implementation Analyst
About The Position
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We're searching for a US-based Technical Implementation Analyst to join our Professional Services team, so that we can deliver high-quality technical implementations and smooth customer transitions into RLDatix platforms. The Technical Implementation Analyst will apply strong technical, analytical, and problem-solving skills to build, deploy, and support scalable solutions that help customers get the most out of our products.
Requirements
- Experience in technical implementation, systems support, or software deployment within a SaaS or healthcare technology environment
- Proven success in delivering complex implementations, data conversions, or integration-focused customer projects
- In-depth knowledge of SQL Server, T-SQL, Windows Server, IIS, authentication models (LDAP/SAML), and core networking concepts
- Sincere interest in service delivery, automation, and improving customer outcomes through technical solutions
- A knack for working collaboratively within a cross-functional, customer-focused environment
Responsibilities
- Implement software installations, integrations, and upgrades to ensure customers transition smoothly onto RLDatix platforms
- Build and manipulate SQL queries and data conversion scripts in order to complete ETL activities and support accurate data migration
- Diagnose technical issues using established tools and methods to identify root causes and provide reliable resolutions
- Collaborate with internal teams and customer stakeholders in order to capture requirements and support tailored solution delivery
- Leverage AI-assisted workflows and automation tools to improve efficiency and enhance service delivery processes
Benefits
- health
- dental
- vision
- life
- disability insurance
- 401K
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Publishing Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
