Technical Help Desk Professional

$65,666 - $88,837/Yr

General Dynamics - Elkridge, MD

Full-time - Mid Level

Elkridge, MD

10,001+ employees

Transportation Equipment Manufacturing

About the position

The Technical Desk Professional at GDIT will play a crucial role in supporting the Department of State by diagnosing and resolving IT application issues. This position serves as the first point of contact for IT problem resolutions, ensuring effective communication and support for end-users. The role requires collaboration with various stakeholders to address technical challenges and maintain high customer service standards.

Responsibilities

• Diagnosing and resolving application issues for the Department of State.
• Providing technical support to end-users for software systems and applications, including MS Operating Systems and Microsoft Office 365.
• Creating, modifying, and managing distribution lists, shared mailboxes, and the global address list via Active Directory.
• Managing user accounts and group memberships in Active Directory and shared drive permissions.
• Utilizing troubleshooting techniques to identify technical problems and recommend solutions or escalate tickets as necessary.

Requirements

• High School Diploma or equivalent.
• 5+ years of related experience (education may substitute for experience).
• Beginner level technical experience with Active Directory.
• Intermediate level technical experience with ServiceNow or other ticketing systems, Microsoft Windows O/S, and MS Product suite.
• Minimum Interim Top Secret Clearance.
• Willingness to work on-site and any shift during a 24/7/365 operation.

Nice-to-haves

• CompTIA A+ certification or any ITIL or HDI certification.
• Experience providing remote support via remote tools.

Benefits

• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees