Technical Hardware Product Manager

SpotOn • Chicago, IL

1d

About The Position

SpotOn is dedicated to empowering independent restaurants with innovative technology, including an award-winning point-of-sale system and AI-powered profit tools, to help them compete and thrive. Recognized as the #1 Restaurant POS by G2 (Fall 2025) and a top-rated POS by Capterra users, SpotOn has also been honored as a Great Place to Work and one of Built In’s Best Workplaces for several years. The company is seeking an experienced Technical Product Manager who is passionate about the restaurant industry and developing cutting-edge hardware products that will impact the 15 million individuals working in this sector. This role requires close collaboration with Customer Success, Engineering, Design, Marketing, and Sales teams to deliver a premier suite of hardware solutions essential for every restaurant.

Requirements

• 4+ years of relevant product management experience with restaurant hardware or consumer hardware
• Strong understanding of the hardware lifecycle from prototype to general availability.
• Ability to facilitate technical hardware discussions, customer outcome discussions, and how the two come together.
• Exceptional attention to detail and ability to coordinate with stakeholders including individual contributors and external partners. Can competently navigate chaos, lead without authority, and drive best-informed decisions in the absence of perfect information.
• Ability to influence C-level and help drive well informed decisions.
• A metrics-driven work style that leverages data to make informed decisions.
• An ability to manage multiple projects in an iterative process.
• Ability to put yourself in the customer’s shoes to understand their needs and how they interact with our products.

Nice To Haves

• Past restaurant experience, especially working in a restaurant, is a serious plus

Responsibilities

• Lead the product strategy for SpotOn both new hardware and improving current hardware in the field
• Manage the hardware product roadmap, making strategic adjustments as needed based on client needs, data, and business priority.
• Work with multiple cross-functional teams to elicit, understand, rationalize, and prioritize requests for new functionality.
• Assess market competition, client preferences, emerging technologies, and industry trends to identify what is needed to maintain a competitive advantage and sustained growth.
• Partner with engineering to test new devices and leverage telemetry and data to inform decisions.
• Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product.
• Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products.

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees