Technical Flex Support Specialist

Motorola Solutions-posted 3 days ago
$55,000 - $60,000/Yr
Full-time • Entry Level
Schaumburg, IL
5,001-10,000 employees
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The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution. This involves answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments. Supporting other MSI products may also be required. This role requires an adaptable, customer-service-oriented professional who can manage diverse technical challenges, ensuring efficient support delivery and high user satisfaction.

  • Providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution.
  • Answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments.
  • Supporting other MSI products may also be required.
  • Managing diverse technical challenges, ensuring efficient support delivery and high user satisfaction.
  • High School Diploma or equivalent.
  • 2+ Years of Technical Support experience is required.
  • Proven hands-on experience in a dedicated technical support role.
  • Strong knowledge of Windows and/or Linux operating systems.
  • Experience with troubleshooting both hardware and software.
  • Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
  • Experience supporting mobile devices (iOS, Android).
  • Excellent problem-solving and troubleshooting capabilities.
  • Strong verbal and written communication and interpersonal skills.
  • Ability to work effectively both independently and within a team environment.
  • Ability to manage and prioritize multiple tasks simultaneously.
  • Demonstrated commitment to customer service excellence.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Employer work permit sponsorship is not available for this position.
  • Must be able to obtain background clearance as required by government customers.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
  • Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).
  • Familiarity with remote support tools.
  • Knowledge of the ITIL framework.
  • Experience with scripting languages (e.g., PowerShell, Python).
  • Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Fluent and experienced with AI-enhanced productivity tools.
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
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