Technical Flex Support Specialist

Motorola Solutions•West Valley City, UT

1d•$55,000 - $60,000

About The Position

Role Overview: The Technical Flex Support Specialist provides critical post-sales support for the MSI Flex Computer Aided Dispatch solution. Operating across Windows and Linux environments, you will serve as a versatile problem-solver dedicated to ensuring high user satisfaction through expert troubleshooting and efficient service delivery.

Requirements

High School Diploma or equivalent.
2+ Years of Technical Support experience is required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain background clearance as required by government customer

Nice To Haves

Technical Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) designations.
Technical Versatility: Familiarity with scripting (PowerShell/Python), cloud platforms (AWS/Azure), and remote support tools.
Modern Toolset: Proficiency with enterprise ticketing systems (ServiceNow/Jira) and experience using AI-enhanced productivity tools to streamline workflows.

Responsibilities

Multi-Tiered Technical Support: Deliver high-quality Tier 1 and Tier 2 support via phone, email, and chat, resolving complex hardware, software, and OS issues for the Flex proprietary suite.
Systems Deployment & Maintenance: Oversee the full lifecycle of end-user devices—including desktops, laptops, and mobile peripherals—from initial configuration and deployment to ongoing software support.
Network & Connectivity Diagnostics: Troubleshoot and resolve network-related hurdles and application connectivity issues to ensure seamless system uptime for dispatch operations.
Incident Management & Documentation: Document resolutions within the ticketing system and contribute to the internal knowledge base to standardize troubleshooting processes for common issues.
Cross-Functional Collaboration: Manage the end-to-end resolution process by escalating complex cases to subject matter experts and following up with users to ensure total issue closure.
Operational Excellence: Adhere to ITIL best practices and maintain the flexibility required for shift rotations and on-call schedules to support mission-critical environments.