Technical Field Specialist

TSMG•Fayetteville, NC

About The Position

About the Role Join the team as a Technical Field Specialist and play a vital role in testing pre-release mobile hardware and software across a variety of transportation environments—including cars, buses, trains, and planes. You’ll help ensure top-tier data collection, device performance, and operational reliability in real-world conditions.

Requirements

Bachelor’s degree, or 2–3 years of hands-on technical support/testing experience
At least 1 year of QA testing or support experience with mobile apps/devices
Proficiency in mobile & web tech (Excel/Sheets; SQL, JavaScript a plus)
Excellent written and verbal communication—able to collaborate with cross-functional teams
Reliable travel capability with a valid driver’s license and ability to use multiple transport modes
High responsibility, flexibility, confidentiality mindset, and strong interest in tech
Clean driving record and criminal background

Nice To Haves

SQL
JavaScript

Responsibilities

Configure devices (IOS, accounts, apps, connectivity) to spec and ensure they’re ready for field deployment
Track inventory and stage equipment for upcoming field sessions
Field Sessions (In the Vehicle): Travel to designated locations and transport modes (cars, buses, trains, planes)
Run ~90 minute test sessions on mobile/wearable tech in motion
Monitor device functionality, connectivity, and data flow; troubleshoot issues on-site
Capture logs, escalate defects, and keep operations running smoothly
Post-Test Wrap-Up: Verify that collected data has synced with backend systems
Produce session documentation: results, app issues, logs, and downtime
Suggest improvements to testing workflows