Technical Field QC

Exodigo•New York, NY

11d•Onsite

About The Position

We are seeking a Technical Field Quality Control Specialist to join our Global Supply Chain department. You will travel across the U.S. to Exodigo's warehouse and 3PL sites to perform equipment field tests and quality control for kits. This position will be the primary technical bridge between U.S. Logistics and the R&D/Supply Chain teams in Israel regarding technical issues —verifying kits to a serial-number level, documenting results in NetSuite in real time, coordinating shipments, driving clear escalations, and, when required, performing light manufacturing and local repairs under Supply Chain guidance. The role also includes field acceptance testing and lab-based troubleshooting/repairs to keep deployments on schedule.

Requirements

Experience in technical field service, hardware QC/commissioning, or warehouse-based testing across multiple sites; exposure to 3PL is a plus. Background with GPR/EM/sensor systems is an advantage.
Strong hands-on diagnostics and basic rework skills: multimeter/oscilloscope use, connector/cable testing, firmware flashing, and actionable defect reporting (logs, photos, steps to reproduce).
Comfortable executing light manufacturing/repair to documented standards (BOM/WI/SOP); familiarity with NCR/RMA, ISO-style documentation, and IPC workmanship (e.g., IPC-A-610/620) is a plus.
Working knowledge of ERP/WMS processes; NetSuite experience strongly preferred; familiarity with Jira/Confluence is helpful.
Excellent written and verbal communication; effective collaboration across time zones with Israel.
Ability to travel frequently (domestic ~60%) and occasionally internationally, and to work safely in warehouse environments.Ability to safely lift and handle typical field-kit components (up to ~50 lb).
On-site role in the New York metro area with frequent domestic travel to designated warehouses and 3PL sites across the U.S., plus occasional international trips to support inspections/deployments.
Occasional early/late calls to collaborate with R&D and Supply Chain teams in Israel.

Responsibilities

Warehouse-to-Warehouse Field QC
Visit company and 3PL warehouses on a defined weekly plan; run incoming, pre-deployment, and post-return checks; commission/decommission kits; confirm “field-ready” status.
Pre-Deployment Quality Inspections
Inspect technological products/kits prior to shipment per Exodigo standards and approved procedures.
Field Tests / Acceptance
Execute field tests to validate performance and reliability; capture logs, photos, and replicable steps; publish findings.
U.S. Repair Lab Support
Diagnose issues and perform light electronic/mechanical rework, module/board swaps, calibrations, and ATP per BOM/WI; verify fixes and return units to stock.• Technical Liaison
Serve as the primary technical point of contact with R&D and Supply Chain (Israel); clarify specs/requirements/timelines and manage escalations through resolution.
RMA / Vendor & 3PL Repairs
Collect defective units, classify failure modes, arrange temporary replacements, and shepherd repairs with approved vendors/3PL through return-to-stock, including post-repair verification.
Software/Firmware Currency
Track required versions, install/configure updates, and confirm correct operation prior to release.
ERP/WMS Accuracy (NetSuite)
Update serial-level status, inventory movements, and QC results in real time; partner with the ERP team to streamline workflows, forms, and traceability fields.
Documentation & Training
Create/maintain SOPs, checklists, quick guides, and integration notes using Exodigo templates; coach warehouse staff on handling, ESD, and basic diagnostics.
Safety & Compliance
Follow ESD, lithium-battery, and warehouse safety practices; maintain audit-ready sites.
Light Manufacturing & Local Repairs (as needed) under Supply Chain guidance
Perform small-batch builds and rework for kits (e.g., cable/crimp/termination, labeling, minor mechanical assembly, module swaps), calibrations, and acceptance tests; implement ECO/ECR on affected units; manage materials/consumables/tooling; record as-built and component traceability in NetSuite.