Technical Field Engineer (Tier 1 Support) - Automotive

DON SANDERSON FORD INC•Glendale, AZ

1d•Onsite

About The Position

Sanderson Ford is looking for a hands-on Technical Field Engineer (Tier 1 Support) to support our automotive operations, including dealerships, service centers, and production environments. This role focuses on maintaining and troubleshooting the technology that keeps vehicles, diagnostics, and shop systems running efficiently. This is a great opportunity for someone with a passion for both IT and automotive technology who wants to build a career in a fast-paced, field-based environment.

Requirements

Associate’s or Bachelor’s degree in IT, Automotive Technology, or related field.
0–2 years of experience in IT support, field service, or automotive technical environments
Basic knowledge of: Windows OS and mobile devices, Networking fundamentals (TCP/IP, Wi-Fi troubleshooting), Hardware diagnostics and repair
Interest or experience in automotive systems and diagnostic tools
Strong communication and customer service skills
Ability to travel locally to dealerships/service centers
Valid driver’s license

Nice To Haves

Familiarity with automotive diagnostic platforms (OEM scan tools, OBD systems)
Experience in a dealership or service shop environment
Knowledge of shop management software or parts systems
Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA.

Responsibilities

Provide Tier 1 technical support for dealership and shop-floor systems
Troubleshoot issues with diagnostic tools, service equipment, and shop PCs
Install, configure, and maintain hardware such as: Vehicle diagnostic scanners, Shop management systems, Workstations, tablets, and printers
Support network connectivity in service bays and office environments (Wi-Fi, LAN)
Assist with software used in automotive operations (service scheduling, parts systems, OEM tools)
Log and track issues in a ticketing system
Ensure minimal downtime for service operations and technicians