Technical Field Engineer - Dell experience - Local area travel

PGTEK-posted 3 months ago
Full-time • Entry Level
Cincinnati, OH
11-50 employees
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We are seeking skilled and experienced Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell-specific solutions at customer sites. These engineers will play a critical role in supporting enterprise customers, ensuring uptime and optimal performance of mission-critical systems. Each engineer will be assigned to one market (Atlanta, Chicago, or Cincinnati) and cover customer locations within a defined service area radius. You must reside within the greater Atlanta, Cincinnati or Chicago areas and you must be comfortable traveling around the metro area to provide support at various customer sites. This will mostly be 1st shift (8am-5pm) but will also include occasional 2nd shift work (4pm-12am) with some overnight potential as well. Mostly 1st shift though.

  • Onsite Technical Support: Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
  • Provide technical and administrative support directly to customers.
  • Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.
  • Collaboration & Escalation: Partner with subject matter experts to resolve complex technical problems.
  • Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
  • Escalate when necessary, while maintaining ownership of customer satisfaction.
  • Problem Solving: Work on issues of moderate scope requiring varied analysis.
  • Apply judgment within defined procedures to determine the best course of action.
  • Contribute to investigations and provide recommendations for long-term solutions.
  • Bachelor’s degree with 2+ years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
  • Prior hands-on experience with Dell ISG Storage solutions, including DataDomain, PowerScale, VxRail (SABA Level 3 minimum training required).
  • Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
  • Additional product training expected for ECS, PMAX/VMAX (SABA Levels 2–5) and other Dell ISG Storage platforms as needed.
  • Must possess reliable personal transportation.
  • Ability to travel within assigned service area.
  • Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option.
  • Vision plan.
  • Dental insurance with the base dental plan option paid for by PGTEK.
  • Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered.
  • Matching 401(k) plan.
  • Discount on pet insurance through ASPCA Pet Insurance.
  • Employee Assistance Program available at no cost to all employees.
  • Generous amount of PTO and Holidays.
  • Education Assistance Program available after 12 months of employment.
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