Technical Field Deployment Engineer, 911 Systems

Axon • Seattle, WA

5h • Remote

About The Position

At Axon, we’re on a mission to Protect Life, pursuing society’s most critical safety and justice issues with an ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging, and meaningful, offering opportunities to take ownership and drive real change. Carbyne, now part of Axon, has joined forces to advance the future of 911 by modernizing how emergency data flows to call centers. Together, we enable faster, more informed responses by equipping emergency call centers with real-time video, instant chat, precise location tracking, and other critical tools.

In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives. You will join the Global Operations team to implement, integrate, and deploy real-time emergency service platforms to clients, including 911 Public Safety Answering Points (PSAPs) organizations. You will also provide input into technical activities such as pre-sales, core architectural and design working sessions, and technical support. You will lead onsite and remote installations of Carbyne’s SaaS products and play an important role in customer site and system architecture, following Carbyne’s best practices and your strong technical experience. You will work in a high-activity/fast-paced environment, handling ambiguity and multiple tasks or projects, collaborating with Customer Success, Technical Support, Product, Marketing, Development, and Engineering teams.

Requirements

• Bachelor's degree in a technical field (or equivalent experience)
• At least 4 years of experience as a team manager with similar responsibilities (including project management experience)
• At least 10 years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• Lead by example’ manager with hands-on experience
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel up to 50% of the time

Nice To Haves

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)

Responsibilities

• Build and lead a high-performing team of engineers focused on delivering successful deployments and exceptional customer service. Provide coaching, mentoring, and performance management for team members.
• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.
• Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
• Work effectively across internal teams (Sales, Engineering, Customer Success, Support) to ensure seamless project delivery.
• Maintain strong communication with senior leadership and stakeholders.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices
• Benefits listed herein may vary depending on the nature of your employment and the location where you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees