Technical Engineering Operations & Project Management Leader

Superior Support Resources, Inc.•Brookfield, WI

7d•Onsite

About The Position

SSR Total IT is seeking an Engineering Operations Lead / Project Manager with a strong systems engineering background and proven experience leading complex IT projects in an MSP environment. This role is ideal for a former Systems or Infrastructure Engineer who has moved into project or delivery leadership and understands the demands of a fast-paced, multi-client organization. This is a project-focused leadership role responsible for end-to-end delivery of IT initiatives while providing operational oversight of Engineering scheduling, capacity planning, standards, and cross-project alignment. The role includes leadership over Engineering standards, employee development, and departmental performance, including P&L ownership, with 30–40% billable utilization through project delivery. Occasional technical involvement may be required, but this is not a day-to-day engineering position.

Requirements

Bachelor’s degree in a related field or equivalent practical experience required
7+ years of IT experience, including hands-on work as a Systems or Infrastructure Engineer
3–5+ years leading technical projects and/or delivery teams in an IT services or MSP environment
Strong understanding of infrastructure, networking, cloud (Azure), and security concepts
Proven ability to manage multiple concurrent projects in a fast-paced, multi-client setting
Demonstrated leadership skills, including the ability to influence without direct authority
Strong communication, organization, and problem-solving skills with technical teams, leadership, and clients

Nice To Haves

Systems Engineer background with a transition into project leadership
Experience with project scoping, planning, and delivery processes
PM certifications (PMP, CAPM, CSM) or equivalent experience
Strong business acumen related to utilization, margin, and delivery efficiency
Experience supporting small to mid-sized business clients across multiple industries

Responsibilities

Support proposal development and create execution-level project plans (scope, phases, timelines, assumptions, dependencies, and resourcing)
Manage a portfolio of 30–40+ concurrent infrastructure, onboarding, and security projects
Support SSR’s standard project delivery process, including:
Coordinating handoffs between Sales, Engineering, CSMs, vendors, and clients
Identifying and managing risks, issues, and change requests; driving approvals and adjustments
Facilitating project status meetings and delivering clear, accurate stakeholder communication
Maintaining project documentation, schedules, and reporting
Ensuring proper project closeout, including documentation, billing true-ups, and client handoff
Maintain awareness of project profitability, utilization, and margin impact
Lead employee management and professional development within Engineering
Own and enforce Engineering standards, including:
Preventive maintenance and disaster recovery
Security frameworks (CMMC, ITAR, NIST)
Cloud standards (Azure)
Manufacturer and vendor best practices
Department SOPs and documentation
Provide oversight of Engineering scheduling, capacity planning, and workload prioritization
Assist in balancing project work and managed services demands
Act as a technical planning escalation point and vCIO-level resource
Drive continuous improvement in project planning, staffing, QA/QC, and execution quality
Support environment reliability through quality reviews and occasional onsite visits