Technical Engagement Manager / Account Manager (AI / SaaS)

EvolutionIQ • New York, NY

136d • $150,000 - $175,000

About The Position

The Technical Engagement Manager (TEM) plays a key role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will support critical deployment, change management & eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ's clients.

Requirements

• 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines.
• Ability to balance client needs with budget and capacity.
• Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems.
• Proficiency in data analysis and manipulation with Excel and other analytical tools.
• Background working with data, as an analyst, consultant, or in a client management capacity.
• Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same.
• Ability to handle the ups and downs of early startup life.
• Enthusiasm for team work and pair work.
• Kind, empathetic, polite and professional.
• Takes pride in providing a high level of service.
• Detail-oriented, organized, process-driven.

Responsibilities

• Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM's on top-tier client accounts as needed.
• Ensure that we are tracking towards client renewal or expansion.
• Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations.
• Advocate for the client and provide an 'outside in' perspective.
• Support other business and operational development initiatives, as required.
• Develop a good understanding of insurance claims data and EvolutionIQ's solution capabilities.
• Weekly status updates and escalate project risks to clients and the delivery team.
• Document client business rules, requirements and processes and ensure proper configuration of the platform.

Benefits

• Competitive salary and meaningful equity.
• Full medical, dental, vision, short- & long-term disability, 401k matching.
• Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off.
• Catered lunches, happy hours, pet-friendly spaces, and home office stipend.
• $1,000/year for each employee for professional development, as well as upskilling opportunities internally.
• We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 101-250 employees