Technical Enablement Architect

Snowflake•Menlo Park, CA

50d

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Observe is hiring a Principal Technical Enablement & Learning Architect to design and scale a modern technical learning ecosystem that supports both internal teams and customers. This role is ideal for a hands-on technical leader who enjoys building learning systems that accelerate understanding, raise technical standards, and enable consistent, high-quality outcomes—internally and externally. You’ll play a foundational role in shaping how Observe’s platform, observability best practices, and real-world operating models are taught, learned, and applied across the organization and, where appropriate, leveraged to improve customer education and self-sufficiency. This role directly impacts how effectively Observe’s platform and best practices are understood and applied—by both internal teams and customers. By building a shared learning foundation, you’ll help: Accelerate internal ramp and consistency Improve customer understanding and self-sufficiency Scale expertise without scaling headcount You’ll have the opportunity to build something foundational and reusable, influencing how Observe teaches, learns, and operates as the company grows Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact?

Requirements

10+ years of hands-on technical experience in cloud, distributed systems, or observability-adjacent domains.
Experience building technical enablement, training, or learning programs for technical audiences.
Strong background in cloud platforms (e.g., AWS), Kubernetes, and modern application architectures.
Proven ability to design practical, hands-on learning experiences—not just slide-based training.
Ability to translate complex technical concepts into structured, approachable learning.
Strong collaboration and communication skills across technical and non-technical teams.

Responsibilities

Design Scalable Technical Learning Journeys
Build structured, role-based learning paths for pre- and post-sales technical teams.
Define onboarding, intermediate, and advanced learning milestones with clear outcomes.
Establish mechanisms to assess and validate technical proficiency over time.
Build Hands-On Learning Experiences
Design and maintain hands-on technical labs, demos, and learning environments.
Create practical, real-world scenarios that reflect how customers deploy and use observability platforms.
Ensure learning experiences are reliable, repeatable, and easy to consume globally.
Extend Internal Learning to Customer Education
Identify internal enablement assets that can be adapted for customer-facing education, onboarding, and self-service learning.
Partner with Product, Post-Sales, and Customer Education stakeholders to reuse and evolve learning content for customer consumption where appropriate.
Help customers better understand observability concepts, best practices, and how to apply Observe effectively in real-world environments.
Enable Beyond the Product
Develop learning content covering:
Observability concepts and patterns
Cloud platforms and distributed systems
Kubernetes, AWS, and modern application architectures
SRE, DevOps, and platform engineering practices
Competitive landscape and industry trends
Ensure teams and customers understand not just how Observe works, but why it fits into modern operating models.
Partner Across the Organization
Work closely with Sales Enablement, Product, Engineering, and Post-Sales leaders.
Ensure new product capabilities, internal processes, and GTM changes are reflected in learning programs.
Serve as a trusted technical authority on enablement and learning strategy.
Raise the Technical Bar at Scale
Promote consistent technical practices and shared standards across teams.
Enable faster ramp times, stronger technical confidence, and more effective customer engagements.
Help internal teams and customers stay current as the observability space and cloud