Technical Education Account Manager

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Account Manager - Technical Education will act as a customer advocate for their assigned accounts. They will build long-lasting, mutually beneficial relationships with their contacts, key business executives and stakeholders, always striving to ensure our products best fit the individual needs of the customer. This individual will liaise with cross-functional internal teams (including Operations and Product Development departments) to improve the entire customer experience, ensuring that client needs are understood and satisfied. This is achieved by collecting information, assisting in the processing and analysis of client data and complaints, and identifying industry trends. The Account Manager will answer client queries and identify new business opportunities among existing customers. To be able to do this successfully the Account Manager – Technical Education must have a detailed knowledge of the entire EWS Technical Education portfolio and processes.

Requirements

Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.
Excellent communication skills – verbal, written, ability to present.
Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
Ability to manage multiple customer accounts, relationships, and priorities.
Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs
BS/BA in related discipline or 5 years’ experience in the related field
Typically, successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Responsibilities

Be the primary point of contact and build long-term relationships with customers regarding the biomed engineers training needs.
Support customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
Develop relationships with key internal stakeholders such as marketing, regional headquarters, and program management to successfully understand current tools and processes and help further development of tools, programs, and processes to increase customer satisfaction.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Support development of course schedule to align with the needs of our customers.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Evaluate competitor offerings and ability to discuss with customer the value of Siemens products.
Responsible for working with the service team to onboard and integrate new clients and developing existing client relationships.
Liaise between the customer and internal teams.
Become customer advocate by understanding needs of customer and current program options.
Understand and ability to discuss pricing, discounting and overall price of products and usage.
Process all needed documentation as needed for registration and verification of any prerequisites of courses.
Ensure that all required billing is successfully completed in a timely manner.
Collaborating with internal departments to facilitate client need fulfillment.
Resolve complaints and prevent additional issues by working with Program Team to improve processes.