Technical Documentation Specialist

Johnson & Johnson • Cherry Hill, NJ

4d

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/medtech This person will work closely with the IFU Operations team, Product Managers, and project originators across the enterprise to assist in global company growth by providing documentation that serves our customers and meets local, federal and international regulations and guidance. The Technical Documentation Specialist will prepare instructions for use manuals and other supporting documents that communicate complex and technical information to customers. This position has overall responsibility for producing and maintaining IFUs and ensuring the accuracy and visual quality of layouts, graphics, and copy. This position may also work with Regulatory, Advanced Clinical Training & Support, Product Management, Engineering, Quality, and other functions.

Requirements

• Associate’s or Bachelor's degree in graphic design or a related discipline
• 1-3 years’ experience with graphic design and technical document creation in a regulated product development environment
• Demonstrated strong project management skills and multi-tasking capabilities
• Strong attention to detail
• Ability to clearly communicate ideas and information (oral and written) and work collaboratively.
• Ability to adopt new tools and technologies
• Adobe InDesign experience required

Responsibilities

• Adheres to brand and style guides
• Creates new IFUs and updates existing IFUs based on drafts and redlines provided by project originators
• Creates new graphics as required and stores appropriately in Veeva Vault
• Creates translated sections of IFUs based on translated copy provided by certified translation vendor
• Checks quality of own work including copy editing for grammar, punctuation, consistency, clarity, and style as defined by the company guidelines, and incorporates feedback from proofreaders
• Receives task assignments in Roadmunk tool, dispositioning and updating status to ensure tracking is always up to date
• Stores and distributes design files and final documents in accordance with operational processes and procedures
• Prepares documents for printing, including reviewing proofs
• Drafts and communicates release notes as IFUs are produced or updated
• Exercises excellent service standards and maintains high customer satisfaction through resolving problems by explaining the best solution, expediting corrections or adjustments to provide resolution
• Develops knowledge of other roles and responsibilities on the team, and provides support and coverage for other team members as needed
• Participates in team and project meetings, and contributes to continuous improvement of processes, tools, and workflows as a member of a small but mission-critical team

Benefits

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401k).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation – up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees