About the position
Do you have a passion for creating technical documentation and providing exceptional field support? We're hiring a Technical Documentation & Product Support Specialist for our company's headquarters in Bridgeton, Missouri. If you possess attention to detail and the ability to provide accurate information, general automotive service and/or Hunter equipment knowledge or skills, and an interest in learning new software and means of digital communication, Hunter could be a great fit for you! Family owned since 1946, Hunter Engineering is the global industry-leader in wheel alignment systems, wheel balancing systems, vehicle inspection systems, and more. Hunter equipment, made in America, is approved, and used by vehicle manufacturers, tire companies, and dealers in over 130 countries. Hunter was named a 2024 finalist for Best Places to Work award by St. Louis Business Journal.
Responsibilities
- Update and create knowledge base articles and documentation for both internal and external use.
- Work with product managers and engineers, as well as using a wide range of documentation to provide support.
- Create documentation covering technical procedures such as installation and operation of automotive service equipment.
- Interact with outside sales representatives to provide technical support for automotive service equipment.
- Receive email and phone correspondence from outside sales representatives regarding technical product questions, and will work with the help desk ticket system to track and record support questions.
- Special projects, which require organizational skills, following specific instructions, attention to detail, creativity, and the ability to follow through.
Requirements
- Minimum of a 2-year technical/communications degree or equivalent experience.
- Technical background, strong basic computer skills, and an interest in hands-on learning.
- Strong communication skills, be able to interact with technical associates, and take direction from engineering and marketing staff.
Nice-to-haves
- Microsoft Office Suite, Adobe Creative Cloud Suite, Technical documentation software, and any help desk platforms.
- General automotive service knowledge or skills.
Benefits
- Industry Leading Healthcare
- Industry Leading Profit-Sharing Plan w/ Safe Harbor Contribution
- Generous Paid Time Away
- Tuition Reimbursement Program
- Parental Leave
- Free Onsite Fitness & Recreation Center
