Technical Director

Northwest Exterminating • Tucson, AZ

2d

About The Position

The Technical Director is responsible for developing, implementing, and maintaining safety policies, technical standards, and compliance programs across all branches. This role ensures operational excellence, regulatory adherence, and fosters a strong safety culture through proactive measures, training, and audits. General Purposes: Lead Platform in Safety and Technical Standards across all departments.

Requirements

• Previous experience working and managing documents and calendars
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to operate computers and other general office equipment.
• Ability to communicate clearly and concisely, verbally and in writing, in English.
• Must be able to keep safety / incident matters strictly confidential.
• Must have excellent interpersonal skills and customer service skills.
• Bachelor’s degree preferred; equivalent experience considered.
• Minimum 5 years of pest control experience.
• Valid state licenses for all branch-based services.
• Current driver’s license with acceptable driving record.
• Expert knowledge of pest control methods, treatments, and safety regulations.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to train and coach field staff effectively.
• Comfortable with public speaking and delivering presentations.
• Proficient in PestPac and handheld devices.
• Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to perform basic calculations and demonstrate flexibility in a dynamic environment.
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 25 pounds
• Must be able to type, talk, and read for extended periods of time
• Ability to travel to all Branch locations as needed

Nice To Haves

• Prior Safety experience
• Prior Training experience

Responsibilities

• Develop, implement, and maintain safety policies and procedures in collaboration with the VP of Operations and HR.
• Ensure compliance with all federal, state, and local safety regulations, codes, and licensing requirements.
• Monitor regulatory changes and proactively update company practices.
• Prepare for audits and inspections; ensure accurate and timely completion of service reports.
• Halt operations that pose risks to employees or equipment.
• Track and manage all licensing requirements across jurisdictions.
• Maintain accurate records of certifications, renewals, and compliance documentation.
• Design and deliver technical and safety training for technicians and administrative staff.
• Conduct classroom and field training on SOPs and technical topics.
• Review and improve training programs in partnership with the VP of Operations.
• Maintain new hire training documentation and ensure completion.
• Perform branch audits to verify safety and regulatory compliance.
• Conduct customer QA inspections to ensure adherence to company standards.
• Lead safety inspections and monitor corrective actions.
• Chair the Safety Committee and oversee completion of delegated tasks.
• Assist with accident and incident investigations and reporting.
• Provide guidance and coaching to field staff as needed.
• Perform other related duties as assigned.
• Manage and lead technical staff.
• Oversee time and attendance using Workday.
• Recruit, interview, hire, and train new team members.
• Direct daily workflow and ensure performance standards.
• Provide timely feedback and conduct performance evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees