Technical Design Manager

BT Group•Iuka, IL

4d•Hybrid

About The Position

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.Why this job mattersThis is a key role in the design and delivery of BT Solutions to customers from Small Medium Enterprises to Global organisations. An exciting opportunity to be part of a Global, dynamic team that is at the heart of technology and pivotal to delivering customer outcomes for BT. You’ll lead a team of Technical Designers, turning business requirements into end-to-end solutions that deliver exceptional customer outcomes. Reporting to a Senior Manager within Customer Solutions & Design, you’ll work closely with leadership to inspire, guide, and ensure right-first-time delivery. With a strong background in technology design and delivery, you’ll engage confidently with customers and stakeholders, representing BT’s capabilities at every level. Your focus on continuous learning and simplification will help modernise our business and make sure everything simply works.

Requirements

Around 10 years of deep, hands-on technology expertise.
Confident leading high-value engagements (£10M+), managing large teams (15+ designers), and solving problems proactively.
You put the customer first—understanding their needs and aligning the right solutions to deliver real value.
Always looking for smarter ways to work, challenging processes, and embracing innovation.
Strong team player who understands the importance of cross-functional delivery.
Skilled in commercial discussions and problem-solving across the customer journey—never settling for less than the right outcome.
Clear, confident communicator who can engage at all levels, present solutions with impact, and handle commercial and service discussions effectively.
Expert at mapping, managing, and building strong relationships with key stakeholders—internally and externally, including C-level executives.

Responsibilities

WNB/C2M/Complex Transition & Transformation or Complex Change.
High number of emergent products with complex solution and customers.
Accountable for end to end technical solution and delivery of solution DCMs to time, cost and quality.
Lead the end to end design for customer deliveries.
Deliver designs that adheres to Design and Delivery gold standards and governance process.
Lead a team to deliver outcome-based work packages
Accountable for fulfilling resource requests through resourcing plans.
Accountable for managing risks associated with their team.
Accountable for team growth through career progression framework.
Manage attrition, Performance Management, Career Development, Well Being and Your Say.
Be a product or service SME and to train a design squad in all relevant aspects of that product.

Benefits

10% on target annual bonus
BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
X4 Salary Life Assurance
Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
25 days annual leave (not including bank holidays), increasing with service
Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
24/7 private virtual GP appointments for UK colleagues
2 weeks paid carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes
Discounted broadband, mobile and TV package
Access to 100’s of retail discounts including the BT shop