Technical Delivery Manager

Appian • McLean, VA

81d

About The Position

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

Requirements

• 8+ years of experience in an agile delivery environment with at least 5 years of experience leading a team.
• Experience managing a book of business using financial management tools and metrics.
• Experience leading agile delivery teams and managing enterprise scale technology programs.
• Experience understanding customer's strategic goals and developing application roadmaps.
• Experience with one or more value selling methods.
• Ability to develop and maintain strategic relationships.
• Intellectual curiosity, bias for action, ability to thrive in ambiguity, excellent communication skills.

Nice To Haves

• Industry-experience in Financial Services, Pharmaceuticals, Insurance, Manufacturing.
• Experience with software consulting (ideally in ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI).
• Applied knowledge of enterprise architecture, including data management.

Responsibilities

• Ensure customers achieve remarkable business results through technology engagements.
• Drive customer growth through technology expertise, trusted advice, and relationships.
• Manage and deliver innovative solutions built on the Appian platform.
• Oversee all aspects of agile delivery for Appian led engagements, including risk management and impediment removal.
• Collaborate with front-line sales reps to drive growth in strategic accounts and integrated deals.
• Engage in project management, account management, relationship building, financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy.

Benefits

• Training and Development: Department-specific training and continuous learning opportunities.
• Growth Opportunities: Leadership program, specialized training, skills-based training, and tuition reimbursement.
• Community: Inclusivity through employee-led affinity groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree