Technical Delivery Manager

phData

120d

About The Position

Join phData, a dynamic and innovative leader in the modern data stack. We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cutting-edge services and solutions. We're committed to helping global enterprises overcome their toughest data challenges. phData is a remote-first global company with employees based in the United States, Latin America and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership and trust. Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results.

Requirements

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management.
• Bachelor's degree in Computer Science or a related field (preferred but not required).
• Passion and curiosity for learning new technologies and skills.
• Knowledge of technology trends and ability to use them to build a business strategy.
• Experience with either Amazon Web Services (AWS) or Microsoft Azure.
• Technical knowledge deploying and managing cloud/data technologies such as Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks.
• Experience scoping activities on large scale, complex technology infrastructure projects.
• Experience owning Incident and Escalation processes.
• Previous experience working directly with global customers and business partners.
• Confidence, excellent communication skills, and customer relationship management skills.
• Experience coordinating with technical teams managing IT infrastructure services or Modern Data Platforms.
• Strong leadership skills.
• Professional track record of creating, challenging, and improving processes and procedures.
• Highly organized.
• Strategic thinker.
• Problem-solver.
• Flexibility in working across timezones as needed.
• Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions.

Responsibilities

• Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms.
• Maintain knowledge of current modern data technology to guide and mentor team members and articulate best practices to customers.
• Collaborate with technical teams to build Epics, Stories, and Tasks to improve customer data platforms.
• Provide Delivery Leadership for multiple customer accounts, ensuring quality client services and timely delivery.
• Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and exploring new opportunities.
• Ensure the team is trained and prepared to deliver, with accurate process documentation and proper communication.
• Maintain proper staffing levels and balance delivery between US and India team members.
• Actively involved in major incident response to ensure proper communication and staffing.
• Deliver feedback and make improvements to overall service through process improvement and knowledge sharing.
• Be an ambassador of company core values and drive initiatives to improve accountability and responsibility within delivery teams.

Benefits

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive compensation, excellent benefits, 4 weeks of PTO plus 10 Holidays
• Accelerated learning and professional development through advanced training and certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees