As a Technical Delivery Manager (TDM), you'll be the strategic technical point of contact for some of our largest clients, ensuring successful delivery of managed IT services and projects. Supporting multiple accounts at a time, you'll act as a technical concierge and client advocate, providing proactive guidance, health assessments, and high-touch support across diverse IT environments. As a trusted technical advisor, you understand the full infrastructure landscape, interpret what's happening behind the scenes, and help clients make strategic decisions about their environments. In this role, you'll build strong relationships with a range of client stakeholders, including IT Directors and CIOs, guiding them through evolving technology challenges rather than simply reacting to issues. Beyond simply delivering projects, this individual fosters long-term partnerships, advises on infrastructure performance, and drives proactive improvements. Success in this role requires a blend of technical expertise, project management capability, and a deeply customer-centric mindset. Your broad expertise across core IT systems - including servers, networking, cloud computing, virtualization, firewalls, and cybersecurity - will position you as a strategic interpreter for our clients. You'll join a team actively shaping what excellence looks like in technical delivery - perfect for someone who's energized by process improvement and long-term client impact.