Technical Delivery Manager Digital Commerce

Upbound Group•Plano, TX

1d•Onsite

About The Position

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas. Technical Delivery Manager Digital Commerce JOB DUTIES: Manage the delivery of new features and enhancements on Upbound’s e-commerce platform, lead initiatives focused on seamless shopping experience for customer, identify opportunities, solve problems and develop new propositions that drive value for customers. Leading the technology development and maintenance of the e-commerce platform, including website development, user experience, security and site maintenance; analyzing market trends and technologies to stay ahead of the technology curve and setting / delivering goals for technological growth and innovation. Developing comprehensive project plans that outline the scope, objectives and deliverables of an e-commerce initiative, establishing timelines and milestones, and tracking the project’s progress against the plan; implementing Agile and Scrum methodology. Managing the development and testing teams, facilitating communication and ensuring that everyone is working towards the same objectives; leading and nurturing a team of professionals, fostering a culture of continuous learning and improvement. Acting as a bridge between the engineering, product, UX, marketing and Digital Experience teams, ensuring clear communication and alignment of objectives, providing status updates on e-commerce initiatives to stakeholders. and improve the quality of engineering delivery to ensure the end product meets stakeholders’ expectations. Managing projects within the budget and resources of engineering delivery, including allocating tasks to team leaders and providing period status updates on budget tracking.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Electronic Engineering, Information Technology, Technology Management, or a related field and 5 years of experience in Software Engineering OR Master's degree or foreign equivalent in Computer Science, Information Technology, Technology Management or a related field and 2 years of experience in Software Engineering.
Working in the retail domain, specifically in Ecommerce Workflow
Using at least one of the following commercial ecommerce platforms: SAP B2C Commerce Cloud, Salesforce B2C Commerce Cloud, Oracle Commerce Cloud, Magento (Adobe Commerce), or BigCommerce
Managing end-to-end integration with third-party services/applications
Utilizing at least one of the following relational database management systems: PostgreSQL, MySQL, SQL Server, or Oracle
Agile and Scrum methodologies and understanding of JIRA dashboards, filters, and custom queries (JQL)
Managing teams, mentoring engineers, and aligning technical goals with business objectives
Optimizing performance including security and user experience
Supporting business scalability
Handling real-time operational challenges
Applying Ecommerce fundamentals including product catalog, search and discover, cart, checkout, funnel management, improving conversion strategies and commerce analytics.

Responsibilities

Manage the delivery of new features and enhancements on Upbound’s e-commerce platform
Lead initiatives focused on seamless shopping experience for customer
Identify opportunities, solve problems and develop new propositions that drive value for customers
Leading the technology development and maintenance of the e-commerce platform, including website development, user experience, security and site maintenance
Analyzing market trends and technologies to stay ahead of the technology curve and setting / delivering goals for technological growth and innovation
Developing comprehensive project plans that outline the scope, objectives and deliverables of an e-commerce initiative, establishing timelines and milestones, and tracking the project’s progress against the plan
Implementing Agile and Scrum methodology
Managing the development and testing teams, facilitating communication and ensuring that everyone is working towards the same objectives
Leading and nurturing a team of professionals, fostering a culture of continuous learning and improvement
Acting as a bridge between the engineering, product, UX, marketing and Digital Experience teams, ensuring clear communication and alignment of objectives
Providing status updates on e-commerce initiatives to stakeholders and improve the quality of engineering delivery to ensure the end product meets stakeholders’ expectations
Managing projects within the budget and resources of engineering delivery, including allocating tasks to team leaders and providing period status updates on budget tracking