Technical Delivery Director

Snowflake

2d•$208,000 - $273,000

About The Position

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. The Technical Delivery Director role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools. The Services Delivery Director leads our teams of Technical Consulting Managers and Solutions Architect teams that deliver on the Snowflake Service Delivery (SD) offerings to meet the customer business objectives/ goals. In this highly strategic and technical role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey.

Requirements

BA/BS in computer science, engineering, mathematics or related fields
Strong management consulting experience and skills
15+ years of SD delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering SD with accountability for financial targets (revenue, headcount, utilization, etc.)
Extensive knowledge of and experience with large-scale database technologies (e.g. Snowflake, Netezza, Exadata, Teradata, Greenplum, etc.)
Proven track record of building and leading highly technical teams
Ability to identity process improvement areas and prioritize areas of improvement and optimization
Experience identifying potential risks that could impact project timelines or deliverables
Executive stakeholder presence; internal and external
Experience managing cross-functional SD teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
Ability to travel as needed

Responsibilities

Delivery Readiness
Hire, coach, and lead the Technical Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
Maintain technical skills and knowledge of the team on latest features of Snowflake
Provide Technical guidance and oversight for Customer engagements as needed
Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
Lead the Technical Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys
Partnering with Sales & Others
Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
Support the GTM team by participating in key sales pursuits
Draft and review scope for custom Statements of Work and provide feedback to PS GTM team regarding gaps, issues, and risks
Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical.