Technical Delivery Analyst - Observability

CSC • Wilmington, DE

74d • Hybrid

About The Position

CSC is seeking a Technical Delivery Analyst - Observability to support the delivery and evolution of the ET Observability Product/Service. This role is responsible for coordinating delivery activities, gathering and analyzing stakeholder use cases, and ensuring observability standards are reflected in product development. The ideal candidate will have a strong understanding of observability principles and delivery processes, and will work closely with product managers, engineers, and cross-functional teams to enable successful outcomes.

Requirements

• (5-7yrs) - Experience in roles such as Delivery Analyst, Business Analyst, Project Coordinator, or Scrum Analyst.
• (2-3yrs) - Familiarity with observability concepts: metrics, logs, traces, dashboards, and alerting.
• Exposure to observability tools such as Elastic, MS Insights, OpenTelemetry ServiceNow, Datadog, or Splunk.
• Understanding of Agile, Waterfall, or hybrid delivery environments.
• Strong analytical, documentation, and communication skills.
• Ability to work cross-functionally and manage multiple priorities.

Nice To Haves

• Experience supporting delivery in technical or platform teams.
• Proficiency with tools such as ServiceNow, VersionOne, Jira, and MS Project.
• Familiarity with observability standards or frameworks (e.g., OpenTelemetry, SLI/SLO/SLA definitions).
• Experience working with data visualization tools (e.g., Grafana, Kibana, Power BI) to interpret observability data.
• Ability to create and maintain documentation and dashboards that support delivery transparency and stakeholder engagement.
• Understanding of incident management workflows and how observability supports root cause analysis and resolution.
• Exposure to DevOps practices and how observability integrates with CI/CD pipelines and platform reliability.
• Certifications such as Scrum Master PMP, Agile BA are a plus.

Responsibilities

• Support delivery coordination for observability initiatives across ET Products and Services.
• Collect and document use cases from stakeholders to inform and prioritize the observability product roadmap.
• Analyze business and technical requirements related to observability, ensuring they are translated into actionable work items.
• Track delivery progress, manage updates in Agile, Waterfall, Hybrid work management tools (e.g., Service Now, Version One), and support reporting and transparency efforts.
• Facilitate stakeholder engagement, ensuring feedback is captured and aligned with delivery goals.
• Ensure observability best practices are considered in planning and execution, including metrics, logs, traces, and alerting standards.
• Collaborate with platform, engineering, SRE, and product teams to align observability capabilities with platform and service-level objectives.
• Assist in bridging delivery models, helping Agile customer teams interface effectively with ET's hybrid or traditional processes.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees