Technical Customer Support P15

Fortive

1d • Remote

About The Position

Hire, train, coach, and performance-manage Facility Coordinators; conduct quality monitoring and evaluations. Set clear role definitions, goals, and timelines; maintain team schedules to ensure coverage during business hours. Foster collaboration, knowledge transfer, and process discipline; lead weekly internal operations meetings.

Requirements

• 5+ years in Facilities Management or related field, including 2+ years leading teams
• Experience managing multi-site portfolios
• Mastery of work-order management, vendor performance coaching, and SOP governance
• Advanced communication skills and stakeholder management
• High proficiency in Microsoft Excel and PowerPoint
• Strong data-driven decision-making
• Ability to work remotely with occasional on-call escalation
• Strong time management, organization, and problem-solving skills
• Bachelor's degree in Facilities Management, Business Administration, or related field
• Record of success supporting enterprise B2B SaaS products and presenting to customers

Nice To Haves

• Experience with ServiceChannel, Salesforce, and Gainsight
• Industry background in Restaurant, Hospitality, Medical/Veterinary, or Retail settings

Responsibilities

• Hire, train, coach, and performance-manage Facility Coordinators
• Conduct quality monitoring and evaluations
• Set clear role definitions, goals, and timelines
• Maintain team schedules to ensure coverage during business hours
• Foster collaboration, knowledge transfer, and process discipline
• Lead weekly internal operations meetings
• Ensure timely closure of inquiries via helpdesk, email, and phone
• Uphold professionalism in every interaction
• Guide the team on cost controls (warranty, landlord responsibility, asset lifecycle) and approval pathways
• Coordinate scheduled maintenance compliance
• Optimize preventive maintenance programs
• Develop and present portfolio analytics and dashboards to reveal trends and opportunities
• Translate insights into action
• Identify and mitigate operational risks
• Ensure compliance with customer policies and relevant regulations
• Document incidents and countermeasures
• Communicate risk posture and remediation progress
• Support budget adherence and forecasting
• Review spend patterns and savings opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees