Technical Customer Support Specialist (Provisional/Fixed-term)

SalesRabbit • Lehi, UT

33d

About The Position

As a Technical Customer Support Specialist at SalesRabbit, you will help our customers succeed by resolving support issues quickly, clearly, and with empathy. You will be the go-to problem solver for our customers, supporting them through phone, email, and chat, documenting and troubleshooting issues across our mobile and web platforms, and escalating effectively when needed. This is a 6-month, full-time, non-exempt provisional role. High performers may be considered for conversion to a regular full-time role at the end of the term based on performance, business need, and available openings.
Who We Are:
SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.
Where We’re Headed:
With our HQ in Lehi, Utah, a brand-new Rooflink office in Round Rock, Texas, and a team of 100+ and growing, SalesRabbit is charging ahead as the go-to solution for field sales teams and organizations across the country.
The Secret to Our Success:
We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you’d expect from a high-growth SaaS company.

Requirements

• 1+ year experience in a customer-facing environment (call center, help desk, retail, hospitality, or similar)
• Strong written and verbal communication skills (this role is communication-heavy)
• Comfort supporting users with different levels of technical ability
• Strong attention to detail and follow-through (ticket hygiene, documentation, clear next steps)
• Technical proficiency navigating iOS, Android, and web applications
• A methodical approach to troubleshooting and problem solving
• Strong schedule adherence and operational reliability (punctuality, responsiveness, consistency)

Nice To Haves

• Experience in SaaS support, technical support, or a help desk environment
• Experience using ticketing systems (Zendesk, Intercom, Freshdesk, etc.)
• Experience supporting mobile apps (iOS/Android) and diagnosing login, sync, or permissions issues
• Experience writing process documentation or help center articles
• Familiarity with field sales workflows or door-to-door sales organizations

Responsibilities

• Provide support to customers via phone, email, and chat with empathy, clarity, and professionalism
• Troubleshoot issues across mobile (iOS/Android) and web, using a consistent and methodical approach
• Ask strong discovery questions to understand the customer’s workflow, symptoms, and desired outcome
• Document issues clearly, including what the customer is experiencing, what you tried, and what should happen next
• Share accurate, confidence-building ticket updates that set expectations without overpromising
• Escalate issues appropriately, including clear context and reproduction steps when possible
• Identify trends and recurring issues, and share insights to reduce repeat problems
• Support a disciplined, reliable support function by following defined processes and maintaining schedule adherence
• Participate in training and coaching during onboarding to ramp quickly and contribute consistently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed