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We are excited to add this position to our fast-growing LiveOak Fiber Team! We offer a competitive total rewards program that includes employer paid medical, dental and vision, paid time off as well as bonus potential. The following is an overview of the role and what we are looking for in a successful candidate. We are looking for an experienced Technical and Customer Support representative with a solid background in cable, telecommunications, or related fields. You must be proactive, organized and have solid, positive communication skills. Be customer focused! The ideal candidate will have a solid background in technical support and customer care. The candidate will possess foundational knowledge of networking principles. Previous experience with telecommunications, hands-on experience using Calix (or other GPON system) and working in billing and provisioning systems is beneficial. The Technical and Customer Support Representative will play a pivotal role in ensuring exceptional customer experiences by helping customers with their account login and management, provide technical support, and provide billing and customer support.
