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The Technical Customer Support Representative will support internal and external stakeholders including sales and field personnel, clinicians, and the end user. The core function in this role is to provide customer support and troubleshooting, assisting with investigations as well as working to close out cases and RMAs. Our ideal candidate is highly personable; he/she is able to demonstrate a level of care toward our users, clinicians, and staff as well as a drive to help solve their problems and ease frustrations! The Technical Customer Support Representative may also assist with packaging, shipping, testing, and product servicing. Our ideal candidate is aware that we are held to FDA regulatory compliance standards, and works to support patient safety and satisfaction where possible through aligning with a systematic, quality-informed methodology.
