Myomo-posted about 1 year ago
$45,760 - $52,000/Yr
Full-time
Boston, MA
Miscellaneous Manufacturing

The Technical Customer Support Representative at Myomo, Inc. is responsible for providing exceptional customer support to both internal and external stakeholders, including sales personnel, clinicians, and end users. This role focuses on troubleshooting, case management, and ensuring compliance with FDA regulations while maintaining a high level of customer satisfaction. The ideal candidate will demonstrate strong interpersonal skills and a commitment to resolving user issues effectively.

  • Answer support calls and emails in a timely manner, scheduling and leading support and troubleshooting for Myomo's product lines.
  • Configure, test/troubleshoot, and update laptops and MyoPro devices as needed.
  • Update Google sheets, entering both case and RMA data in the product lifecycle management/QMS.
  • Process and close Software-Games Tickets.
  • Ensure FDA compliance.
  • Receive, package, and ship RMA's, quoting and processing PO's for repairs when appropriate.
  • High school diploma or GED and 1+ years' of customer service/support.
  • Strong written/verbal and interpersonal communication skills.
  • Capacity to be both well-organized yet adaptable in a fast-paced environment.
  • Ability to work effectively in a cross-functional, collaborative setting, and independently.
  • Strong attention to detail and ability to follow written instructions.
  • Fundamental computer literacy, including MS Office / G Suite/ Slack.
  • Associate's degree in a relevant field of study.
  • Database management and/or QMS system experience.
  • Proficiency with MS Excel spreadsheets.
  • Medical device industry background, or regulatory environment exposure.
  • Prior experience supporting a hardware-software device.
  • Product inspection and testing background.
  • 3 years' experience in a related role.
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