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As a Technical Support Manager at Vagaro, you will lead a team of approximately 12 support agents, including a mentor/team lead, dedicated to providing exceptional service to our customers using the Vagaro platform and associated point-of-sale hardware. This role is one of six similar teams supporting Vagaro, all based in our headquarters located in Pleasanton, CA. The TS Manager is required to ensure high-level customer satisfaction by guaranteeing that customer needs are properly analyzed, documented, and resolved as quickly as possible with the goal of creating an exceptional customer experience for users of the Vagaro platform. In this Vagaro managerial role, the successful candidate is expected to come up to speed quickly to act as a technical point of escalation and to be the last point of managerial escalation for the group, or groups, as needed.
